FAQsPlease find below answers to our most frequently asked questions. For all other queries, please refer to our contact page with details of how to get in touch with us.
How can I submit my manuscript for Language Editing?To submit your manuscript or figure editing project, please login to your author account, or register a new author account using the links on the following web page: https://www.spandidos-publications.com/languageediting
You will need to provide the following information:
- Type of service required (standard or premium)
- Completion time (2 days, 3 days, 4 days, 5 days, 6 days, 8 days, 10 days, 12 days or 15 days)
- Title of the manuscript
- Word count, excluding any sections you do not wish to be edited
- Full name of the person making the payment
- Billing address including street name and building number
- Method of payment (PayPal or bank transfer)
- VAT number for your institution (UK/EU/EC only)
For all other enquiries, please email us at firstname.lastname@example.org
What is the difference between the Standard and Premium Service?
Manuscripts submitted to the standard service will be allocated to one of our editors, who will be solely responsible for editing your manuscript to your specifications. Manuscripts submitted to the premium service will be allocated to a senior editor, and proofread before completion. This will provide a second opinion and additional assurance that all appropriate edits have been made.
Does the Spandidos Publications Language Editing Service offer loyalty discounts for regular/repeat customers?
Yes we do! If you have completed an editing project with us in the last 18 months, we may offer you a 10% loyalty discount on your next project. This includes figure editing, language editing, and combined projects.
I have received a ‘unique referral code’ from Spandidos Publications Language Editing Service. How do I use this?
We introduced referral codes/referral bonuses in October 2018. These codes are in the following format: XXXX-XXXX-XXXX-XXXX These are distinct from your project/manuscript reference number: LE-XXXX
It is easy to use these referral codes; simply follow these steps!
1. Give your unique referral code to a friend/colleague who needs language editing services
2. The friend/colleague submits an editing project to the Spandidos Publications Language Editing Service, and provides this referral code
3. The friend/colleague completes payment for their editing project with us
4. The friend/colleague receives a one-off turnaround time upgrade from 15 days to 10 days, from 10 days to 6 days, or from 8 days to 5 days
5. A 5% bonus discount will be credited to you
6. This 5% referral bonus will be applied to your next language editing project with Spandidos Publications
Referral codes are valid for the 6 months from the date that they are issued. A second referral code will not be issued to a customer until the first code has been redeemed. Referral bonuses may be used in conjunction with a loyalty discount.
Who are the editors at Spandidos Publications Language Editing service?
The editors at Spandidos Publications Manuscript Editing service have degrees across a broad range of disciplines within the Biological sciences. Your manuscript will be allocated to either one or two of our editors with a matched scientific background. Your editor will be assigned to your manuscript from start to finish, allowing for a dedicated process and easy communication with your editor in the future. Our editors have been selected from top universities in the UK and other countries, with many holding PhDs. All our editors are fluent English speakers and meet the standards of our rigorous selection procedure.
What is the Spandidos Editing Certificate?
The certificate issued by Spandidos English Language Editing service confirms that your paper was edited by one of our fluent English-speaking editors and is deemed ready for journal submission. This is based on the assumption that the majority of changes that we proposed were incorporated into the manuscript. This certificate may be submitted to the journal to which you plan to publish with, and gives confidence to the journal editors that the English language in the paper has been proofread and verified. An example of our certificate may be viewed HERE.
In what format should I submit my manuscript?
Manuscripts should be sent as Microsoft Office Word documents. The editors will then use the “track-changes” function to modify the manuscript. You will be able to see the changes made together with the original text, as well as see comments and suggestions that have been left by the editor(s) on the document.
You will receive your files by email when your document is ready, with your new file(s) attached. You will be able to go through the changes in the tracking of the edits in Microsoft Word, and choose to either accept or reject any of the changes we have made. This can be found using the “Review” tab in Word. Here you can choose to visualize the document in the following ways: (1) Original, (2) Original Showing Markup, (3) Final, (4) Final Showing Markup. Changes will appear as a red-colored annotation (red crossed-out words where deletions have been made or red-colored words where they have been inserted). Where two editors have worked on the document, the changes of the second editor will appear in a different color in order to distinguish between the two. Comments and details of the changes will appear to the side of your document. You can scroll through the changes using the “previous” and “next” functions in the review pane in Microsoft Word, as well as choose to “accept” or “reject” the comments. The Figures will be sent in their newly edited format, which will have been typically edited using Adobe Photoshop or Adobe Illustrator and saved in .TIFF or .JPEG formats. Please refer to the English Language Editing section for a screen shot of how the edits will be visualized on your manuscript.
How will my manuscript be returned to me?
Are weekends and public holidays included in the turnaround time?
The times quoted are based on normal working days of Monday - Friday. UK holiday days (including: New Years day, Good Friday, Easter Monday, May bank holiday, Spring bank holiday, Summer bank holiday, Christmas day and Boxing day) are not included in the turnaround time. Should your project coincide with a public holiday, you will be notified when your request is being processed.
Should I contact you first to receive a quotation?
You do not need to contact us for a quotation unless you have specific custom requests regarding the editing and formatting of your manuscript. Our prices are based upon the number of words or figures submitted to us, therefore the price is transparent. You will need to calculate your word count, as described on our website, and determine which service is most suitable to your requirements. Should you have any queries or problems determining your price, you may contact us using the various methods listed on our contact page. Should you require a separate invoice for your institution, in addition to the one you will receive, prior to making a payment on our website, please contact us and we will be happy to accommodate you.
What file types do you accept for figure formatting?
The following file types can be accepted for figure formatting:
- JPEG (saved at the highest quality)
- EPS files or full page (one image filling a whole standard-sized page)
- PSD files for vector figures (charts/graphs) only
We cannot accept images from the following sources:
- Images imported or copy pasted into Word or PowerPoint
- BMP, GIF, PCT, PNG or low quality JPEG files
The colouring of the images may be as follows:
- Black and white figures: grayscale mode
- Color or grayscale figures: RGB mode
We cannot improve the resolution of figures. Therefore it is important that, where possible, your figures are sent to us at a resolution of at least 300 dpi/inch, at the size at which they will be printed or larger.
How should I submit tables? Should they be formatted?
Tables should be submitted in a text format, using software such as Microsoft Office. The text within the tables can be reviewed and edited along with the rest of the text of the manuscript. Please format the tables in Microsoft Word such that they are legible and clearly laid-out in the final desired format, with the text available for editing.
How will you format photograph images?
Changes cannot be made to photograph images, including the brightness, contrast, coloring or cropping. This is to ensure that at no stage, images have been misrepresented or manipulated by us. Please ensure that as with other figures, photograph images are uploaded in the highest resolution possible.
How do I re-edit my figures after they have been formatted?
We highly recommend that you submit your final images to us for image formatting. You would need to have the appropriate software to be able to re-edit your image within its new file type, and some changes will be permanently incorporated into the figure. We stand by the quality of our work, however, if you are not happy with the edits made to the figures or find problems in our work, we will be happy to discuss these with you and work together in order to rectify any problems.
Will I receive any feedback from the editors on the way in which my manuscript was written?
When receiving back your edited manuscript, any comments, queries or suggestions will be annotated on the side of the document using the “Comments” feature on Microsoft Word. This may include suggestions related to commonly made changes throughout the text, problems with consistency, clarity or technical problems such as in the numbering of the references. In this way, you receive personal feedback on your manuscript directly on the edits we have made. If our edits are not clear or have altered the meaning of the text, you may contact us in order to explain and resolve any issues that may have arisen.
What if the reviewers are not satisfied with the English-language used in my manuscript?
If in the rare circumstances, reviewers of your manuscript make specific comments regarding the English-language used in your manuscript, which affects its publication, we will re-edit your paper free-of-charge, until the reviewers deem it acceptable. This will occur when the manuscript is rejected for reasons of English language alone. Re-editing for free is additionally dependent upon you submitting your manuscript to the journal having incorporated our changes (or the majority of changes). Publication is a subjective process; therefore the use of our service does not guarantee publication of your manuscript in any journal.
What if I am not satisfied with the editing of my manuscript?
We hope that you will be extremely satisfied with the service that we offer. However, should any comments, queries or problems arise following receipt of your manuscript, please contact us using the details on how webpage and we will aim to get back to you as quickly as possible to resolve any problems.
Additionally, should you have any comments you wish to make – you may submit them to us to include in our testimonials section of the website. We value your feedback and aim to continually work together with our customers to provide the best possible service.